Refunds & Cancellation Policy

2.1 All accounts are set-up on a pre-pay basis only
2.2 PlutoDNS will suspend your account if outstanding bills have not been paid in within 5 days. PlutoDNS reserves the right to suspend the account. PlutoDNS reserves the right to charge late fee if bills are not paid in time.
2.3 PlutoDNS reserves the right to impose a re-activation fee for accounts that have been suspended.
2.4 If the services provided by us are not as per mentioned in website or services are not functioning properly, we will refund your amount, just request us for a refund within the first 7 days of your hosting account activation. We'll refund your hosting subscription fees. Refunds will be promptly issued within 24 hours of your refund request. Domain Registration, SSL, Dedicated server and VPS services are non refundable.

2.5 Refund will not be granted in following cases:
2.5 If customer has taken our free migration services to migrate their hosting to our server.
2.5 If customer has breached our terms of services and violated our accepted usage policy.
2.5 If customer uses abusive language with PlutoDNS staff.
2.5 If customer has availed the discount from listed price while purchasing the service.

Fair Usage Policy

If you subscribe to a Product that does not have any usage caps or limits, this Fair Usage Policy ("FUP") will apply to your account and all associated services provided with your hosting package.
A Fair Usage Policy is necessary to ensure our hosting services are used fairly and our services operate reliably for all customers. Resources provided on all our hosting services including but not limited to Reseller Accounts, Web Hosting Accounts, Virtual Private Servers and Dedicated Servers are all governed by this Fair Usage Policy.
Our aim is to provide a fair hosting service to all our customers. Therefore, we think to impose an actual figure on what we consider to be “excessive” use is not necessarily helpful and may penalise users unfairly. What is deemed excessive will be determined by a number of factors including (but not limited to) the length of time which your excessive usage continues for, as well as the amount of resources being used.
If, in our reasonable opinion, you have breached this FUP, we will contact you by email to let you know that that your usage is excessive and is affecting PlutoDNS services/systems and/or other users. We reserve the right to impose reasonable limits to reduce your usage and/or pair you with other users utilising the same or nearly the same amount of usage
Resources such as MySQL databases, subdomains, POP3 mail accounts, SMTP mail accounts, FTP accounts should not be used and created in such a way that can potentially have adverse effects on the normal optimal operation of our services.
Hosting accounts created should not exceed limits which if in good faith PlutoDNS believes will have adverse effects on the normal optimal operation of our services
PlutoDNS reserve the right to terminate the hosting contract and refuse to renew the service if it consider client usage of resources are violating fair usage policy of PlutoDNS.